Contact Us at

251-586-2343

or send an email to:

steve@northtopsailbeachservice.com

CUSTOMER SERVICE

We take pride in the quality of our products and services.  Please contact us if you have any concerns or issues with the equipment you have rented from us.  Customer satisfaction is our #1 priority.

FAQs

How do I return an item?

 

We offer a complimentary delivery and pick up service for all our rental equipment. 

 

What is your return policy?

 

Our goal is to provide an amazing rental experience for all of our customers.  If you are not satisfied with any of our rentals please contact us right away and we will replace your rental item or refund your money. 

 

What are your delivery options?

 

We have delivery vehicles and workers that will drop off the rental equipment at your location.  With our beach chair and umbrella set up service we will set up our chairs and umbrellas for you every morning at your desired beach location by 10am and we take the chairs and umbrellas off the beach for you every afternoon.  We will start taking the chairs and umbrellas off the beach at 5pm.

How do I track my rental order?

 

We will drop rental items off by 5pm on the day you check in.  Please email, call or text us using the contact information provided above if you would like to track your rental item. 

 

How can I pay for my rental?

 

You can pay online with your credit card or you can pay cash or credit card upon delivery of the rental item.  Payment is due no later then the first day of your equipment rental. 

 

What is your Cancelation Policy?

 

We offer a 100% refund cancelation policy anytime prior to your rental start date for any reason.  Please just provide us with as much notice as possible.  You can call, text or email us to let us know of the cancelation.